FAQ

We offer FREE Worldwide Shipping on all orders over €300. If your order is under €300 or for more information please view our Shipping information by clicking here.

If the items you order are in stock, your order will be dispatched within 2-3 business day. During busy periods or within 5 days of a new collection launch there may be delays on your order being shipped out.

Within Australia, we can ship to a PO Box, but sadly cannot ship to hotels. If you are shipping outside of Australia we cannot ship to PO Boxes or Hotels.

As our warehouse starts processing orders immediately after they are placed, we are not able to make any changes or cancel orders once they are placed.

During sale events or within 5 days of a new collection launch there may be delays on shipping, we truly appreciate your patience during these times.

Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.

All orders are shipped using Express shipping providers 1-5 business days to arrive, depending on what country you are. For details in shipping timeframes please visit our shipping section.

Yes, all international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. Bea Simone is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

All prices are charged in EURO. If you aren’t from Europe, most definitely your Credit Card issuer will exchange the amount to your local currency.

Yes, we offer 30 Day Returns on all items. You can find our full Return Policy here.

Please Note: For a refund or exchange, your return must be in original condition with their tags attached and original packaging. See more details HERE.

Please start a Return process from your “My Account” section. See more details here.

After you have added all the items to your card, please go to PROCEED TO CHECKOUT. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.

Yes! You can use a promo code and also your Gift Card on the same item. Gift Cards are a valid form of payment regardless of using a promo code.

Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer care team here.