Please find below some of our most Frequently Asked Questions (FAQs).
If your question isn’t answered here, or if you would like to get in touch you can reach us via firstname.lastname@example.org or +34 951 127 204
- HOW MUCH WILL SHIPPING COST?
- HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
- CAN I SHIP TO A PO BOX OR HOTEL?
- CAN I CHANGE MY ORDER?
- WILL THERE BE DELAYS?
- HOW CAN I TRACK MY ITEM?
- WILL I HAVE TO PAY FOR CUSTOMS & DUTIES?
- WHAT CURRENCY IS USED ONLINE?
- DO YOU OFFER RETURNS OR EXCHANGES?
- WHAT DO I DO IF I RECEIVED A FAULTY/INCORRECT ITEM?
- HOW CAN I USE A GIFT VOUCHER/PROMO CODE?
- CAN I USE A PROMO CODE AND GIFT CARD ON THE SAME ORDER?
- WHAT CAN I DO IF MY PROMO CODE ISN’T WORKING?
We offer FREE Worldwide Shipping on all orders over €300. If your order is under €300 or for more information please view our Shipping information by clicking here.
If the items you order are in stock, your order will be dispatched within 2-3 business day. During busy periods or within 5 days of a new collection launch there may be delays on your order being shipped out.
Within Australia, we can ship to a PO Box, but sadly cannot ship to hotels. If you are shipping outside of Australia we cannot ship to PO Boxes or Hotels.
As our warehouse starts processing orders immediately after they are placed, we are not able to make any changes or cancel orders once they are placed.
During sale events or within 5 days of a new collection launch there may be delays on shipping, we truly appreciate your patience during these times.
Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.
All orders are shipped using Express shipping providers 1-5 business days to arrive, depending on what country you are. For details in shipping timeframes please visit our shipping section.
Yes, all international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. Bea Simone is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
All prices are charged in EURO. If you aren’t from Europe, most definitely your Credit Card issuer will exchange the amount to your local currency.
Yes, we offer 30 Day Returns on all items. You can find our full Return Policy here.
Please Note: For a refund or exchange, your return must be in original condition with their tags attached and original packaging. See more details HERE.
Please start a Return process from your “My Account” section. See more details here.
After you have added all the items to your card, please go to PROCEED TO CHECKOUT. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.
Yes! You can use a promo code and also your Gift Card on the same item. Gift Cards are a valid form of payment regardless of using a promo code.
Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer care team here.
We want you to have an amazing experience whilst shopping with us online, so please don’t hesitate to email us on email@example.com and we will respond to your within 24 business hours